HGV Levy: Change payment method and refund account

How do I change my payment method to the Multi Service Tolls card?

It’s very easy! Go to the ‘Payments’ section and click the ‘Payment cards’ option. Search for the fuel card you want to remove, and then simply click ‘Remove’. Just select for the Multi Service Tolls Card.

How do I get a refund for my prepayment account?

If you have set-up a prepay account, you can request a refund.

The information listed below needs to be in the letter on company letterhead:

  • Signed by an authorized signatory and send to hgvcustomercare@northgate-is.com (download the form to fill out here)
    • Full Company Name and Address
    • Bank Name and Address
    • IBAN Number
    • SWIFT/BIC Code

Reference for Refund (if the customer requires HGV to quote a specific reference) – Please note that if the refund is to be paid via a bank transfer, there will be a £15 charge related to it.


Great St Bernard Tunnel price changes


Price changes
Following the recent abandonment by the Swiss National Bank, the Swiss Franc has strengthened considerably against the euro. From the 5th of February, new rates became effective.

prices mont blanc tunnel

What is the best possible toll payment solution for the Great St Bernard Tunnel?
That is, of course, the Multi Service Tolls Card with which you can enjoy the benefits of high discounts.

RalpinSwitzerland too expensive? Use RoLA! 

We offer RoLa / train Services in combination with the Multi Service Tolls Card.

The latest prices (March 2015) can be downloadedhere.

Want to know more? Fill in the contact form and we will contact you!

abgasplaketteAdditional Road Tax in Austria

Thanks to some valuable questions from some of our customers we have additional information about the “Abgasplakette”:

Online orders how does it work?
Ordering with the ÖAMTC seems to be more difficult than stated in our previous message. The best way to order is to send an email to: office@oeamtc.at or call +43 (0)810 120 120. You can also order them at:
www.akkp.at (German only)
www.umwelt-pickerl.at (German and English)

Note: Unfortunately we cannot offer any services for the Abgasplakette! For additional questions, please contact one of the mentioned organizations.

Which trucks need to have an Abgasplakette?
Both trucks and buses over 3,5 tonnes need an Abgasplakette.

If you missed the last newsletter use this link and you will find the right information!

Multi Toll Box2French Toll Application Made Easier!

Our French toll supplier has made some application changes!


For the Multi Toll Box  the following are no longer required:

  • A Mandate (Axxes contract)
  • The Chamber of Commerce registration
  • Renaming files

This will make the registration a lot easier. We still need the truck registration papers (and proof of Euro classification, if applicable).

Dart Crossing News


Trucks get in lane at the Dartford Crossing or get fined

On-the-spot fines are starting to be issued to goods vehicle drivers who are in the wrong lane as they approach the Dartford Tunnel in Kent. Officers from the Driver and Vehicle Standards Agency (DVSA) have just begun to enforce the rules now that the new payment system, Dart Charge, is in operation.


Different height restrictions 

Due to the different height restrictions of the tunnels (4.8m for the west tunnel and 5m for the east tunnel), goods vehicles over 4.8m but less than 5m must be in lanes 3 or 4 (the right hand lanes) in order for them to use the east tunnel. Vehicles 4.8m or lower may use any lane and go through either tunnel. Anything over 5m needs to find a different route.

A282 Northbound Gantry Height Signage (2)

Vehicles in the wrong lane are being stopped and sent back to Junction 1b, to re-approach the Dartford Crossing in the correct lane. This is delaying their journey, and it’s also holding up the traffic behind the vehicle. Currently, over 30 goods vehicles are being turned back, every week day on average.

More information can be downloaded here.

belarus tollBelarus Toll Extended

This year, BelToll will expand their network with an extra 300 kilometers of toll roads.

This contains 3 roads main roads:

  • M5
  • P21 part near Minsk
  • P21 near the Russian boarder

In 2020. there are plans to have almost 2000 kilometers of toll roads. At the moment, there is nearly 1200 kilometers of toll roads.



Mont Blanc Tunnel Maintenance Work

Be aware of maintenance work that is planned.
Taking place in February on: Sunday 15th February 2015, from 01.00 a.m. till 4.00 a.m.
The tunnel will be completely closed.

Other data for maintenance work can be downloaded here.

The best possible toll payment solution for Mont Blanc Tunnel?
Order the Fréjus card through Multi Service Tolls and enjoy the benefits of high discounts and a year-end kick back.

Want to know more? Fill in the contact form and we will contact you!

Additional Road Tax in Austria

New: IG-L Emission Class Identification Badge

Since the beginning of 2015, every truck in Austria needs an ‘abgasklassenplakette’ for a particular area. This is a sticker/vignette that need to be put on your windscreen.

What does a sticker cost? For trucks between Euronorm 2-6, you pay around 40 euro. If you have no sticker, you can risk a fine of 2180 Euros.

Where can I get the emission sticker?
For HGVs over 3.5 tonnes it is possible to get the sticker from a workshop without actually presenting the vehicle. Download the contact points here. You can order them too by OAMTC. They offer a service to send the stickers by post. Expect to wait 15 days to receive a sticker.

Map abgasplaketten Every Euronorm truck vehicle gets different stickers. abgasplakette

Where do I need this sticker? For now, you only need the sticker around Vienna (east) and Graz, but the government is planning to expand this in the near future. Download here for a bigger image.

Frejus-cardFréjus card news

Our supplier of the Fréjus Card has decided the card will no longer expire.

Do you have a card with an expiration date of 31.12.2014?
Your card will remain valid after the expiration date, so you can continue to use the card without taking any action.

The new Fréjus cards have no expiration date.


Maintenance work on the Fréjus Tunnel

The Fréjus Tunnel has scheduled maintenance work on various dates, with most work done at night.


Click here to download the list of all dates.

viaboxViaTOLL rules concerning electronic toll


The Polish government has imposed new rules for the  electronic toll which will require stricter compliance.

Keep your registration up-to-date in order to avoid fines of 175 euros.

Click here for the official notice from viaTOLL.